Privacy Policy

1. Introduction

ProHelp ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

This policy applies to all users of ProHelp, including customers seeking services and service professionals ("Pros") offering their services through our platform.

2. Information We Collect

Account Information

When you create an account, we collect:

• Name and contact information (email, phone number)
• Location/address information
• For Pros: Business information, qualifications, and identification documents

Usage Data

We automatically collect certain information when you use our platform:

• Device information and browser type
• IP address and location data
• Pages visited and actions taken on our platform

Communications

Messages exchanged between customers and Pros through our platform are stored to facilitate the service and resolve any disputes.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Connect customers with appropriate service professionals
• Process Pro applications and verify qualifications
• Communicate with you about your account and services
• Improve our platform and develop new features
• Ensure safety and security of our users
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Other Users: Customers and Pros can see relevant profile information to facilitate service requests
• Service Providers: Third parties who help us operate our platform
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to the processing of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

7. Cookies

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.