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TERMS OF SERVICE · Last updated August 2026

The rules of the road

1. Acceptance of Terms

By accessing or using ProHelp ("ProHelp", "we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the platform.

2. Description of Service

ProHelp is an online marketplace that connects customers seeking services ("Customers") with independent service professionals ("Pros").

ProHelp facilitates introductions and communication between Customers and Pros but is not a party to any agreement entered into between them.

ProHelp does not employ Pros. All Pros operate as independent contractors or business owners and are solely responsible for the services they provide.

ProHelp also provides Pros with business tools, including quoting, invoicing, and payment facilitation. Quotes, invoices, and any resulting contracts are between the Customer and the Pro; ProHelp is not a party to them.

3. User Accounts

To access certain features of the platform, you must create an account. By registering, you agree to:

  • Provide accurate, complete, and current information
  • Maintain the security of your account credentials
  • Promptly update information if it changes
  • Accept responsibility for all activity conducted under your account

ProHelp reserves the right to suspend or terminate accounts that violate these Terms or misuse the platform.

4. Platform Role, Verification & No Endorsement

ProHelp acts solely as an intermediary platform. We may:

  • Facilitate connections between Customers and Pros
  • Provide messaging and quote-request functionality
  • Perform limited checks on Pros, including approval of identity and proof-of-address documents, in order to display an Identity verified badge
  • Provide access via our website and mobile applications

Such verification:

  • Confirms the identity of the Pro and the submission of certain information
  • Does not constitute vetting, endorsement, certification, or a guarantee of a Pro's qualifications, experience, pricing, conduct, or quality of work

All qualifications, experience, licenses, and credentials displayed on a Pro's profile are provided by the Pro themselves.

Customers remain solely responsible for reviewing Pro profiles, credentials, reviews, and quotes before accepting a quote or engaging a Pro.

5. Customer Responsibilities

As a Customer, you agree to:

  • Provide accurate descriptions of the services required
  • Communicate respectfully with Pros
  • Pay Pros directly for services rendered
  • Make your own decisions regarding engaging a Pro
  • Not circumvent the platform to avoid fees for Pros you were introduced to via ProHelp

6. Pro Responsibilities

As a Pro, you agree to:

  • Maintain accurate and up-to-date profile information
  • Only offer services you are legally qualified and permitted to perform
  • Respond to customer inquiries in a timely manner
  • Deliver services professionally and in accordance with agreed quotes
  • Comply with all applicable laws and regulations
  • Maintain any required licenses, permits, or insurance

7. Payment Terms

Customers

ProHelp is free for Customers. All payments for services are arranged directly between Customers and Pros.

Pros

Pros currently receive free Launch Access. No payment card is required and Launch Access has no fixed end date. Any future paid plans will be presented separately for a Pro to review and actively accept.

Launch Access and any future Pro subscriptions are governed by Section 8 (Pro Launch Access & Future Billing).

8. Pro Launch Access & Future Billing

Launch Access. ProHelp currently provides Pros with free Launch Access. No payment card is required, there is no fixed end date, and Launch Access does not automatically convert into a paid subscription.

Advance notice. We will give Pros clear written notice before introducing any paid plan. The notice will explain the price, features, billing frequency, effective date, and what happens if a Pro chooses not to subscribe.

No surprise charges. You will never be charged unless you actively choose a paid plan, add a payment method, and accept the applicable billing mandate. Continuing to use free Launch Access by itself does not authorise payment.

Future paid plans. If you choose a paid plan later, payments may be processed by Paystack and recurring charges will follow the price and frequency you accept at checkout. Cancellation, access periods, refunds, and any early-Pro benefits will be shown in the applicable offer before you subscribe.

9. User Content

Users may upload or submit content, including images, photos, videos, reviews, comments, and business information ("User Content").

By submitting User Content, you confirm that:

  • You own the content or have permission to use it
  • The content does not infringe any third-party rights

All User Content is uploaded at the user's own risk. ProHelp accepts no responsibility for content uploaded without the consent of the original owner.

ProHelp reserves the right (but has no obligation) to remove or restrict any User Content that violates these Terms or is deemed inappropriate.

10. Prohibited Conduct

Users must not:

  • Provide false or misleading information
  • Harass, threaten, or abuse other users
  • Circumvent the platform to avoid fees
  • Use the platform for unlawful activities
  • Attempt unauthorized access to the platform
  • Violate any applicable laws or regulations

11. Intellectual Property

All platform content, excluding User Content, including logos, text, graphics, and software, is the property of ProHelp or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, modify, or distribute platform content without prior written consent.

12. Limitation of Liability

To the fullest extent permitted by law, ProHelp is not responsible or liable for:

  • The quality, safety, legality, or outcome of services provided by Pros
  • Disputes between Customers and Pros
  • Any damages, losses, or claims arising from use of the platform
  • Acts or omissions of any user

13. Indemnification

You agree to indemnify and hold ProHelp harmless from any claims, losses, damages, or expenses (including legal fees) arising from:

  • Your use of the platform
  • Your User Content
  • Your violation of these Terms or any third-party rights

14. Dispute Resolution

Any disputes arising from these Terms or use of the platform shall first be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to arbitration in accordance with South African law.

15. Termination

ProHelp may suspend or terminate your account at any time for violation of these Terms or for misuse of the platform. You may close your account at any time.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any legal proceedings shall be conducted in South African courts.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of ProHelp after changes are posted constitutes acceptance of the updated Terms.

18. Contact Us

For questions regarding these Terms of Service, please contact us at:

Email: hello@prohelp.co.za

Questions? Contact us