Is ProHelp free to use?

Yes, completely free for customers. You only pay the Pro directly for the work completed. We never charge customers any fees.

How do I know the Pros are qualified?

Every Pro goes through our verification process. We check their qualifications, experience, and business credentials before they can receive requests. Look for the verified badge on Pro profiles.

How quickly will I get quotes?

Most customers receive their first quote within a few hours. Response times vary by service type, location, and time of day. The more detail you provide, the faster Pros can respond.

Can I message Pros before choosing?

Absolutely. Once you receive quotes, you can message any Pro directly to ask questions, request more details, or negotiate. We encourage you to communicate before making your decision.

How do I pay the Pro?

Payment is arranged directly between you and your chosen Pro. ProHelp connects you but doesn't handle payments. We recommend agreeing on payment terms before work begins.

What areas does ProHelp cover?

We're currently launching in Johannesburg. More areas coming soon-sign up for our newsletter to be notified when we expand to your area.

What if I'm not happy with the work?

Contact the Pro directly to discuss any concerns. We facilitate the connection, not the work itself. We recommend discussing expectations clearly before work begins and getting written quotes.

How do I sign up as a Pro?

Create an account at app.prohelp.co.za/pro/register. You'll need to complete your profile and submit required documents for verification.

How do I get verified?

Complete your profile with all required information and submit the necessary documents. Our team reviews submissions and typically responds within 2-3 business days.

What documents do I need?

Requirements depend on your trade. Generally, you'll need: ID document, proof of address, and relevant qualifications or certifications for your trade (e.g., COC certification for electricians).

How do I respond to requests?

You'll be notified when customers in your area need your services. Log into your dashboard to view requests, send quotes, and communicate with potential customers.

What happens after the free trial?

After 6 months, you'll move to our R299/month plan. We'll send you a reminder before any charges begin. You can cancel anytime with no penalties-just update your subscription in your dashboard.

Do you charge per lead?

No. Your subscription gives you access to all quote requests in your area and category. No per-lead fees, ever. Unlimited opportunities for one flat monthly fee.

Do you take commission on jobs?

No. You keep 100% of what you earn. We make money from subscriptions, not commissions. Your success is your success.

Can I cancel my subscription?

Yes, cancel anytime directly from your dashboard. No cancellation fees, no questions asked. Your profile will remain visible until the end of your billing period.

What if I'm not getting enough leads?

We're actively working to bring customers to the platform. As a founding Pro, you're helping us build. If you're not seeing value, you can cancel anytime during or after your trial.

Frequently Asked Questions

Find answers to common questions about ProHelp.

Still have questions?

We're here to help. Get in touch with our team.