Cookie Policy

1. Introduction

This Cookie Policy explains how ProHelp ("ProHelp", "we", "our", or "us") uses cookies and similar technologies when you visit or use our website and platform (the "Platform").

This policy should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies help websites function properly, improve user experience, and provide information about how the site is used.

Cookies may be:

• Session cookies, which are deleted when you close your browser
• Persistent cookies, which remain on your device until deleted or expired

3. Types of Cookies We Use

We use the following categories of cookies:

3.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be switched off. They are used for:

• User authentication and account management
• Security and fraud prevention
• Remembering privacy preferences

Without these cookies, parts of the Platform may not work correctly.

3.2 Performance & Analytics Cookies

These cookies help us understand how users interact with the Platform by collecting information such as:

• Pages visited
• Time spent on pages
• Error messages

This information is used to improve platform performance and user experience.

3.3 Functional Cookies

Functional cookies allow the Platform to remember choices you make, such as:

• Language or region preferences
• Login details
• User settings

These cookies enhance functionality and personalisation.

3.4 Marketing & Advertising Cookies

These cookies may be used to:

• Deliver relevant advertisements
• Measure the effectiveness of marketing campaigns
• Limit the number of times an advert is shown

Marketing cookies may be set by ProHelp or trusted third-party partners.

4. Third-Party Cookies

Some cookies may be placed by third-party services that appear on or integrate with our Platform, such as:

• Analytics providers
• Advertising networks
• Embedded content or social media tools

We do not control these cookies. Please review the third parties' own cookie and privacy policies for more information.

5. Your Cookie Choices

You can control or disable cookies through your browser settings at any time. Most browsers allow you to:

• View cookies stored on your device
• Delete cookies
• Block cookies from specific websites or entirely

Please note that disabling certain cookies may impact the functionality and performance of the Platform.

6. Cookie Consent

Where required by law, we will request your consent before placing non-essential cookies on your device.

You may withdraw or update your cookie preferences at any time through your browser settings or via any cookie management tool we provide.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.